Delivery Info

Delivery Policy

Flowers by Nancy, too! provides same day delivery of “custom designs with a personal touch” for your every occasion or event.  Premium floral, gifts, custom shopping, balloons, gift baskets, and plants are customized to show your unique sentiment.

Same Day Delivery
If you order before 1:00 pm in the recipient’s time zone, we can typically deliver the flowers the same day Monday through Friday, excluding holidays. For same day service on Saturday, please order by 10:00 am.  We will make every attempt to notify senders when unforeseen delivery delays occur.

Specific Times
We are unable to guarantee specific delivery times. You may request a time frame in the special instruction box when ordering Flowers by Nancy, too! works to accommodate requests, but delivery times are not guaranteed.

Delivery Times
Normal delivery times are 9am-4pm daily for orders going to a business, residence, hotel, or hospital, and 2pm for orders going to a  school. During major holidays such as Valentine’s Day and Mother’s Day, our delivery times are 9am-8pm.

Funeral Homes
These orders are our very highest priority. We normally contact the funeral home to verify viewing times. We will deliver to the viewing per the funeral home instructions.

PO Boxes
We are unable to deliver flowers to a P.O. Box or A.P.O. addresses.

If no one is home
If the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, apartment office, or co-worker. Otherwise, a door tag or phone message will be left so the recipient  can call to arrange for a delivery time. Additional delivery fees may apply.

Request to leave item at door
The customer assumes all liability for requests to leave arrangements. Flowers by Nancy, too! cannot be held responsible for missing or minimized products due to the sender’s request to leave arrangements on porch, patio, etc.

Gated Communities
Many South Shore and Lake Travis Neighborhoods have combination gates for security. These deliveries require advance phone communication with recipients and occasionally delay deliveries for 24 hours to obtain gate codes.

Incorrect Addresses
If the recipient’s address is incorrect and delivery was attempted, there is a minimum $10 address correction and re-delivery fee. Flowers by Nancy, too! is not responsible for gifts delivered to a customer-submitted address that is incorrect. If such a delivery is made, the customer assumes responsibility for the entire purchase.

Cancelling an Order
Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist-delivered products we are unable to cancel or change orders already in production, en route or delivered. Cancellation or order changes may be requested by calling (512) 263-1266.

Card Messages
The message that you write in the Card Message field is the message that is sent with the gift. Anonymous card messages are not accepted. Your name will be added if you fail to include it in the card message field.

Substitution Policy

Fresh Flowers
At Flowers by Nancy, too! we are committed to delivering your particular sentiments on time and as fresh and beautiful as possible. Because of the perishable nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the “look and feel” of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. We keep substitution to a minimum by maintaining a wide, in-stock selection of floral varieties.

Plants
For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as similar as possible. Plant containers vary with the seasons but  will be as similar as possible to those pictured.

Gift Baskets
Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Substitutions for Special Occasions
Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, a substitution of equal or greater value may be made to ensure timely delivery, If the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us, the designer will opt for delivery with substitution rather than delay delivery.

National and International Orders
Flowers by Nancy, too! can assist with all national and international occasions and events. Please call our shop for assistance. A $20.00 minimum delivery fee is added to all orders outside our Lake Travis South Shore delivery area. Additional fees may apply for some postal codes.